1. Introduction and Acceptance

These Terms of Service ("Terms") govern your use of the Scheduler scheduling software service ("Service") provided by We UC Ltd, a company incorporated in England and Wales ("Company", "we", "us", or "our"). By accessing or using our Service, you agree to be bound by these Terms and our Privacy Policy.

If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms.

2. Description of Service

Scheduler provides a cloud-based scheduling software service that enables users to:

• Manage and optimize appointment scheduling for field agents
• Calculate drive times and optimize routes
• Integrate with Customer Relationship Management (CRM) systems
• Automate booking processes and customer communications
• Access analytics and reporting features

3. Account Registration and Security

3.1 Account Creation

To use our Service, you must create an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

• You must use a strong, unique password for your account
• You must notify us immediately of any unauthorized use of your account
• You are responsible for all activities that occur under your account
• We reserve the right to suspend accounts that we believe have been compromised

4. Free Trial and Payment Terms

4.1 Free Trial Period

We offer a 7-day free trial for new users. During this period, you can access all features of your selected plan without charge. No payment information is required to start your trial.

4.2 Payment Processing

All payments are processed securely through Stripe, our third-party payment processor. By providing payment information, you authorize us to charge the agreed amount according to your subscription plan.

4.3 Billing and Charges

• After your 7-day trial expires, you will be charged the agreed price for your selected plan
• Subscription fees are billed in advance on a monthly or annual basis, depending on your chosen plan
• All prices are quoted in British Pounds (GBP) and include applicable VAT
• Payment is due immediately upon the end of your trial period and then according to your billing cycle
• Failed payments may result in immediate suspension of your account

4.4 Price Changes

We reserve the right to modify our pricing at any time. We will provide at least 30 days' written notice of any price increases. Price changes will not affect your current billing period but will apply to subsequent billing periods.

5. Cancellation and Refund Policy

5.1 Cancellation Rights

You may cancel your subscription at any time by accessing your account settings or contacting our support team. Cancellation will take effect at the end of your current billing period.

5.2 No Refund Policy

All payments are final and non-refundable. We do not provide refunds for any reason, including but not limited to:

• Unused portions of your subscription period
• Dissatisfaction with the Service
• Inability to use the Service due to technical issues on your end
• Changes to features or functionality
• Early cancellation of your subscription

5.3 Service Access After Payment

Once you have paid for a subscription period, you will retain access to the Service for the entire paid period, even if you cancel your subscription. For example:

• If you pay for an annual subscription and cancel after one day, you will continue to have access for the remaining 364 days
• If you pay for a monthly subscription and cancel after one week, you will continue to have access for the remaining three weeks
• Your account will be downgraded or suspended only after your paid period expires

5.4 Account Suspension

After your subscription expires, your account may be suspended, and your data may become inaccessible. We recommend exporting any important data before your subscription expires.

6. Data and Privacy

Your use of our Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our Service, you consent to the collection, use, and disclosure of your information as described in our Privacy Policy.

6.1 Your Data

• You retain ownership of all data you upload to our Service
• You grant us a limited license to use your data solely to provide the Service
• You are responsible for ensuring you have the right to use and share any data you upload
• You must comply with all applicable data protection laws, including UK GDPR

7. Acceptable Use

You agree not to use our Service for any purpose that is:

• Unlawful, harmful, threatening, abusive, or otherwise objectionable
• Fraudulent, deceptive, or misleading
• Violating the privacy or other rights of third parties
• Transmitting viruses, malware, or other harmful code
• Attempting to gain unauthorized access to our systems
• Interfering with or disrupting our Service or servers
• Competing with our business or creating similar services

8. Intellectual Property

8.1 Our Rights

The Service, including all software, designs, text, graphics, and other content, is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws.

8.2 Limited License

We grant you a limited, non-exclusive, non-transferable license to use our Service in accordance with these Terms. This license does not include any right to:

• Modify, copy, or create derivative works of our Service
• Reverse engineer or attempt to discover our source code
• Sell, rent, lease, or sublicense access to our Service
• Use our Service to develop competing products

9. Service Availability and Support

9.1 Service Uptime

While we strive to maintain high availability, we do not guarantee that our Service will be available 100% of the time. We may experience downtime for maintenance, updates, or due to factors beyond our control.

9.2 Customer Support

We provide customer support through email and our online help center. Response times may vary depending on the nature and complexity of your inquiry.

10. Disclaimers and Limitation of Liability

10.1 Service Disclaimer

Our Service is provided "as is" and "as available" without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

10.2 Limitation of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, or goodwill, arising from your use of our Service.

10.3 Maximum Liability

Our total liability to you for any claims arising from these Terms or your use of our Service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, losses, costs, and expenses (including reasonable legal fees) arising from:

• Your use of our Service
• Your violation of these Terms
• Your violation of any rights of another party
• Any data or content you submit through our Service

12. Termination

12.1 Termination by You

You may terminate your account at any time by canceling your subscription as described in Section 5.

12.2 Termination by Us

We may terminate or suspend your account immediately if you:

• Violate these Terms
• Fail to pay applicable fees
• Engage in fraudulent or illegal activity
• Pose a security risk to our Service or other users

12.3 Effect of Termination

Upon termination, your right to use our Service will cease immediately. We may delete your data after termination, though we will provide reasonable notice when possible.

13. Governing Law and Disputes

13.1 Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the English courts.

13.2 Dispute Resolution

Before pursuing formal legal action, we encourage you to contact us directly to seek a resolution. We are committed to working with our customers to resolve any issues amicably.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through our Service. Your continued use of our Service after such changes constitutes acceptance of the new Terms.

15. Miscellaneous

15.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding your use of our Service.

15.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

15.3 Assignment

You may not assign these Terms without our prior written consent. We may assign these Terms to any affiliate or successor entity.

16. Contact Information

If you have questions about these Terms, please contact us: